Money Back Guarantee

 THE PUREOLOGY PROMISE

LONGER LASTING HAIRCOLOUR OR YOUR MONEY BACK

We are so sure that you will find Pureology to be the most advanced formula to safeguard your hair colour, that we offer consumers a money-back guarantee. If within 4 weeks of the date of purchase you have been exclusively using a Pureology product and you are not satisfied with the performance or the colour retaining results, please follow the instructions below and we will provide you with a full refund:

1) Print and complete the following form:

Pureology Promise Terms and Conditions Form


2) Send via ground shipment and postmarked within 4 weeks from date of purchase, the unused portion in its original package along with the original receipts and completed form to:

Pureology MBG, P.O.Box 1079, Hemel Hempstead, HP1 1GY

3) To ensure a full refund, you MUST have purchased the product from an authorized salon/spa. Pureology can only guarantee the performance of our products when purchased through an authorized salon/spa. If you have purchased any of our products from the following, we cannot guarantee that the products are within our standards and therefore will not be able to provide you with a refund.